The best IT service providers in Germany - what characterises them
The IT sector is one of the largest in Germany. There is a great shortage of skilled labour here. For this reason, many companies are also looking for good staff abroad and are turning to IT service providers. But not every IT service provider is equally good. This is about important points for a company, above all responsibility and security.
To help you find the right IT service provider, we have listed the most important criteria for your search.
10 important characteristics of a good IT service provider
1. IT skills are the be-all and end-all
Anyone focussing on IT services should of course have a sound knowledge of IT. This requires good project management, strategy and security, but also technical implementation.
Small and medium-sized enterprises (SMEs) in particular need an IT service provider that specialises. They often have smaller budgets, fewer resources and employees often have dual roles within the company. IT structures can also be outdated.
2. up-to-dateness of the IT service provider
It is important that a good IT service provider keeps up with the times. It should be sustainable and future-orientated. If you notice that a company is offering outdated models, this is a clear sign that it is not the right partner for you.
3. do not allow yourself to be pigeonholed
It is important that the right IT service provider caters to you as a customer. Every company works differently and every industry has its own things that are important. Therefore, not every IT solution can be implemented in the same way for every company.
4. speak the same language
IT service providers often get lost in their technical jargon. However, it is important that you as the customer can follow and understand the things they want to convey to you. Technical terms are nice, but they are useless if you don't understand what is actually being communicated.
5. stick to the truth
Honesty and sincerity are not only important values in private life. It is also important in a good working relationship that you as a customer do not have the feeling that you are being talked into something that has no value for your company or that things are promised that are then not kept. A no is worth more than an empty promise.
6. the process must be clear
If you work with a good IT service provider, they will provide you with a transparent overview of the entire process and their path to the goal. This is important so that you know where you stand and what the next steps are.
7 How reliable is the IT service provider?
Sometimes it may not seem important at first glance because you think it will already be reliable. But it's important to check. Factors that should make you suspicious are things like whether appointments will be kept or whether you will often have to run after the consultant.
8. the block for the whole
It is important that your IT service provider also sees or anticipates things that you may not see. These may be connections or obstacles, but also potential that you do not recognise.
9 The expertise is only one point
In addition to the technical aspects, it is also important that your IT service provider fits in with you as a person. This should not be underestimated because, for example, if they do not share the same values as you, they are not the right partner.
10. your gut feeling counts
You have now contacted your IT service provider. Listen to your gut. What does he say? You've checked the technical suitability, but it's important that you listen to what your gut says.